GetBiz WA (WhatsApp) — Privacy Policy

Product scope: GetBiz WA lets a business connect its WhatsApp Business Account (WABA) — and optionally Facebook Messenger, Instagram, and Telegram — to send notifications, marketing, and customer-service messages, run broadcasts, bots, and a shared team inbox, and manage conversations. See also the company-wide Privacy Policy, GetBiz WA Terms, and Data Deletion.

1. Who we are

GetBiz Solutions (“GetBiz”, “we”, “us”, or “our”) is a business software provider based in India. Questions? Contact contact@getbiz.solutions or our Contact page.

2. Our role (controller and processor)

The business that connects its WABA and uploads its contacts is the data controller for the recipient data and message content it sends through GetBiz WA; GetBiz acts as a data processor that handles that data on the business’s instructions. For our own account administration, billing, and security, GetBiz is the controller. The business is responsible for having a lawful basis and valid opt-in to message its recipients (see Section 5).

3. Information we collect

• Business account data — your GetBiz account details, WABA identifiers, connected business phone number(s), and display name.
• Contact / recipient data — phone numbers and contact details you (the business) upload or collect, organized into phonebooks/lists, with any opt-in status and attributes you add.
• Message content and metadata — the content of messages sent and received (text, media, templates, interactive messages), timestamps, and delivery/read status returned by WhatsApp.
• Opt-in and consent records — records of how and when recipients opted in, where you capture them through GetBiz WA.
• Credentials and tokens — the access/system-user credentials issued for the WhatsApp Business Platform, stored encrypted and used only to send and receive messages on your instruction.
• Usage & technical data — log, device, and diagnostic data needed to operate and secure the Service.

4. How we use information

• Connect your WABA and send/receive the messages you direct.
• Deliver broadcasts, templates, automations/chatbots, and customer-service conversations you configure.
• Report delivery, read, and engagement status.
• Provide support, maintain security, prevent abuse and spam, and meet legal obligations.

We do not sell personal data, and we do not use recipient data or message content for advertising or any purpose beyond the features you enabled.

5. Consent, opt-in, and acceptable messaging

WhatsApp requires that recipients have opted in to receive messages from a business. As the controller, you are responsible for obtaining and keeping records of valid opt-in before messaging a recipient, for honoring opt-out/STOP requests, and for complying with the WhatsApp Business Messaging Policy and Commerce Policy. GetBiz WA provides tools to record opt-ins and process opt-outs, but does not independently verify your legal basis to contact a recipient.

6. Connected channels

Each channel is optional and user-initiated, connected through that platform’s official API. We access only what the connection requires to send and receive your messages and run your automations, and only while the channel is connected. GetBiz WA is an independent product and is not endorsed by or affiliated with Meta, WhatsApp, or Telegram.

6.1 WhatsApp Business Platform (Meta)

Access: the WhatsApp Business Platform operated by Meta, via the WhatsApp Business Cloud API and the Meta Graph API (and, where you use it, a QR-linked WhatsApp session).

Data exchanged with Meta/WhatsApp: your WABA, business phone number IDs, and display name; recipient phone numbers you message; message content and media you send, and messages recipients send back; message templates you submit for approval; and delivery/read receipts and status callbacks.

Permissions / access we may use: whatsapp_business_messaging, whatsapp_business_management, business_management (via a Meta system user / access token).

Use, retention & deletion: used solely to send and receive the messages and run the automations you configure. Credentials and message/contact data are retained while connected and deleted on disconnection or on a verified deletion request. Meta/WhatsApp also processes message delivery on its own infrastructure under its own terms. Our use complies with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the Meta Platform Terms, and Developer Policies.

6.2 Facebook Messenger (Meta)

Access: Facebook Pages and their Messenger inbox, via Facebook Login and the Meta Graph / Messenger Platform APIs. Data we access: the Pages you manage; messages sent and received in Messenger; and the sender’s Meta-scoped identifier and profile details Meta exposes. Used solely to power the shared inbox, chatbots, and automations you configure. Retention/deletion and compliance are as for WhatsApp above (Meta Platform Terms and Developer Policies).

6.3 Instagram (Meta)

Access: Instagram professional accounts and their messaging, via the Meta Graph API / Instagram Messaging. Data we access: the Instagram accounts you connect; direct messages and comments you manage; and the sender identifiers and profile details Meta exposes. Used solely for the inbox, chatbots, and automations you configure, with retention/deletion and compliance as for WhatsApp above.

6.4 Telegram

Access: Telegram bots/channels you connect, via the Telegram Bot API. Data we access: the bot/channel you connect, and the messages and sender identifiers exchanged through it. Used solely for the messaging, inbox, and automations you configure; tokens and cached data are deleted on disconnection or a verified deletion request. Our use complies with Telegram’s API and bot terms.

6.5 AI features (OpenAI & Google Gemini)

GetBiz WA offers optional AI features (for example AI chat replies and chatbots). When you use them, the message content needed for the request is sent to our AI providers — OpenAI and Google (Gemini) — to generate the reply. We send only what is needed, do not use it for advertising, and our providers process it under their own terms. If you do not use AI features, no content is sent to them.

7. How we share information

• Meta / WhatsApp — to deliver the messages you send and return status.
• Service providers (sub-processors) that host and operate the Service under contract.
• Legal / safety — where required by law or to protect rights and the integrity of the Service.

We do not sell personal data and do not share message content or contact lists except as needed to provide the Service.

8. Data retention

We retain contact and message data only while your account/WABA connection is active. On disconnection or a verified deletion request, we delete or irreversibly anonymize that data, except where retention is required by law or held temporarily in backups purged on a rolling schedule.

9. Security

We protect credentials, contact data, and message content using encryption in transit and at rest, access controls, and standard operational safeguards. No method is completely secure, but we review our measures regularly.

10. Your rights

Recipients and users may have the right to access, correct, export, or delete their personal data, and to object to or restrict certain processing. Because the business (not GetBiz) usually controls recipient data, requests from recipients are forwarded to the relevant business, and we assist as their processor. To exercise rights, contact contact@getbiz.solutions or use our Data Deletion page.

11. Data deletion

A business can delete contacts and lists in-app and disconnect its WABA at any time, which revokes our access and removes stored credentials. To request deletion of data already processed, see our Data Deletion page. Verified requests are processed within 7 business days.

12. Changes to this policy

We may update this policy to reflect changes to the Service or legal requirements. Material changes will be posted here with a new “Last updated” date.

13. Contact

Email: contact@getbiz.solutions · Contact page