GetBiz WA (WhatsApp) — Terms of Service

See also the company-wide Terms of Service, the GetBiz WA Privacy Policy, and Data Deletion.

1. Agreement

These Terms are a binding agreement between you (and the organization you represent) and GetBiz Solutions. By creating an account, connecting a WhatsApp Business Account (WABA), or using GetBiz WA, you agree to these Terms. If you act on behalf of an organization, you confirm you are authorized to bind it.

2. What GetBiz WA does

GetBiz WA lets a business connect its WABA and send and manage WhatsApp messaging — notifications, marketing, customer service, broadcasts, templates, and automations/chatbots — through the WhatsApp Business Platform. Features depend on your plan and on Meta/WhatsApp approval of your WABA, phone number, and templates.

3. Accounts and eligibility

You must provide accurate information, keep credentials secure, be legally able to enter into these Terms, and hold a WABA that complies with Meta’s requirements. You are responsible for all activity under your account and for users you invite.

4. Connecting the WhatsApp Business Platform

To use the Service you authorize GetBiz WA to access your WABA through the WhatsApp Business Platform, limited to the access you approve. You confirm that you own or are authorized to use the connected WABA and business phone number(s), and that your use complies with Meta’s and WhatsApp’s terms. You can disconnect at any time, which revokes our access. GetBiz WA is an independent product and is not endorsed by, sponsored by, or affiliated with Meta or WhatsApp. Platform availability, pricing (including WhatsApp conversation charges), features, and approval decisions are controlled by Meta/WhatsApp and may change.

5. Consent, opt-in, and acceptable use

You are solely responsible for messaging only recipients who have given valid opt-in, for honoring opt-out/STOP requests, and for the content you send. You must not use GetBiz WA to:

• send messages without the required opt-in, or send spam or bulk unsolicited messaging;
• violate the WhatsApp Business Messaging Policy, Commerce Policy, Business Terms, or any applicable law (including telemarketing, consumer-protection and data-protection laws);
• send prohibited, deceptive, infringing, or harmful content;
• attempt to circumvent messaging limits, template approval, or quality ratings.

Violations may lead to suspension or termination by us and/or by Meta/WhatsApp, including restriction of your phone number or WABA. We may report violations to Meta/WhatsApp where required.

6. Platform-specific terms

WhatsApp (Meta): your use is additionally governed by the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, the Meta Platform Terms, and related Meta/WhatsApp policies. You are responsible for your WABA, phone numbers, message templates, and all content you send. WhatsApp’s messaging windows, template-approval rules, quality ratings, and per-conversation charges apply and are determined by Meta/WhatsApp.

Facebook Messenger and Instagram (Meta): where you connect them, your use is governed by the Meta Platform Terms, Developer Policies, and the Messenger/Instagram platform policies (including the applicable messaging and 24-hour standard messaging-window rules). You are responsible for the Pages/accounts you connect and the messages you send.

Telegram: where you connect it, your use is governed by the Telegram Bot and API terms. You are responsible for the bot/channel you connect and the messages you send.

AI features: GetBiz WA’s optional AI chat/chatbot features are powered by third-party AI providers (OpenAI and Google Gemini). By using them, you agree the message content needed for a request is sent to those providers to generate the reply, subject to their terms.

7. Plans, fees, and WhatsApp charges

Our subscription fees are billed in advance on the cycle shown at purchase; fees are non-refundable except where required by law or expressly stated. WhatsApp conversation/messaging charges set by Meta are separate and are your responsibility. Taxes are your responsibility unless stated otherwise.

8. Service availability and changes

We work to keep the Service available but do not guarantee uninterrupted or error-free operation, and we may modify or discontinue features — particularly where Meta/WhatsApp changes or withdraws access.

9. Intellectual property

GetBiz WA, including its software, design, and trademarks, is owned by GetBiz Solutions and its licensors. These Terms grant you only a limited, non-exclusive, non-transferable right to use the Service.

10. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied. We are not responsible for the acts, policies, charges, or availability of Meta/WhatsApp.

11. Limitation of liability

To the maximum extent permitted by law, GetBiz will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amounts you paid to us for the Service in the 12 months before the event giving rise to the claim.

12. Indemnification

You will defend and indemnify GetBiz against claims arising from your messaging, your content, your lack of valid opt-in, your use of the Service, or your violation of these Terms or of Meta/WhatsApp policies, except to the extent caused by us.

13. Termination

You may stop using the Service and disconnect your WABA at any time. We may suspend or terminate access for breach of these Terms or Meta/WhatsApp policies, or as required by law. On termination, we delete or anonymize associated data as described in the Privacy Policy and Data Deletion process, subject to legal retention requirements.

14. Governing law

These Terms are governed by the laws of India, and the courts of Surat, Gujarat will have exclusive jurisdiction, without prejudice to any mandatory consumer protections in your jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a new “Last updated” date. Continued use after changes take effect means you accept the updated Terms.

16. Contact us

Email: contact@getbiz.solutions · Contact page