GetBiz WA (WhatsApp) — Data Deletion

Last updated: October 12, 2026

This page explains how to delete data associated with GetBiz WA, including contact lists, message history, and the credentials for your connected channels — the WhatsApp Business Account (WABA), Facebook Messenger, Instagram, and Telegram. A business can remove most data itself in-app, or request full deletion at any time.

Request deletion of your GetBiz WA data

Click below and include your account details. We’ll verify the request and process it promptly.

Request Data Deletion

Your request will be processed within 7 business days.

1. Self-service — delete in-app

In GetBiz WA you can, at any time:

  • Delete contacts or phonebooks/lists — removes those recipients and their attributes from your account;
  • Delete message history for a contact or conversation;
  • Disconnect your WABA — revokes GetBiz WA’s access to the WhatsApp Business Platform and deletes the stored credentials/tokens, removing cached WABA data.

Disconnecting does not delete anything held by Meta/WhatsApp on its own infrastructure (see Section 3).

2. Request full data deletion

To request deletion of data already processed by GetBiz WA, use the button above or email contact@getbiz.solutions with the subject “Data Deletion Request.” Please include:

  • the product: GetBiz WA;
  • your account email and company name;
  • the WABA / business phone number concerned;
  • what you want deleted (specific contacts/lists, message history, or your entire account).

We verify the identity and authority of the requester before deleting anything.

3. Platform notes

WhatsApp, Messenger & Instagram (Meta): GetBiz WA sends and receives messages through the WhatsApp Business Platform and, where you connect them, Facebook Messenger and Instagram. When you disconnect a channel or we delete your data, we remove the stored tokens and the contact/message data held in GetBiz WA. You can also remove GetBiz WA’s access from Facebook → Settings → Business Integrations. Meta independently processes and retains message-delivery data under its own terms and retention policies; to manage data held by Meta you may need to use Meta Business settings or contact Meta directly.

Telegram: disconnecting a connected Telegram bot/channel revokes GetBiz WA’s access and deletes the stored token and cached data for that connection. Telegram processes messages on its own infrastructure under its own terms.

AI features: if you used AI chat/chatbot features, the content was sent to our AI providers (OpenAI, Google Gemini) to generate a reply; their retention is governed by their terms. We delete associated records on a verified request.

4. Recipients (message recipients)

If you received a WhatsApp message from a business using GetBiz WA and want your number removed, you can reply with the opt-out keyword (e.g. STOP) to that business, or contact the business directly, since it controls its contact list. You may also contact us at contact@getbiz.solutions and we will forward your request to the relevant business and assist as its processor.

5. What we delete and what we may retain

On a verified request we delete or irreversibly anonymize the personal data associated with the request across our active systems. Some data may be retained where required by law (for example tax, accounting, or security records) or held temporarily in backups purged on a rolling schedule. We confirm by email once completed.

6. Data controlled by your organization

If your data was added to GetBiz WA by a business that controls the account, that business is the data controller. We will forward your request to them and assist as their data processor.

7. Related

See the GetBiz WA Privacy Policy and Terms of Service. Questions? contact@getbiz.solutions · Contact page.