Shared Team Inbox

Manage WhatsApp as a Team in One Inbox

Bring every WhatsApp conversation into a single shared inbox where your whole team can reply, collaborate and never miss a message.


Why Teams Choose Shared Team Inbox

One Shared Inbox

All WhatsApp chats in a single team inbox.

Multi-Agent Access

Several agents work one number together.

Notes & Tags

Add internal context to any conversation.

Full History

Every interaction stored on the contact.
Shared Team Inbox — GetBiz WhatsApp

Works With the Rest of Team Inbox & Chat CRM

Shared Team Inbox connects to every other part of Team Inbox & Chat CRM in GetBiz WhatsApp.

Kanban Chat Board

See and manage every conversation visually.
GetBiz WhatsApp kanban chat board

Chat Assignment & Agents

Automatically assign conversations to the right agent or team by skill, availability or round-robin.
GetBiz WhatsApp chat assignment & agents

AI Handoff

Let the AI chatbot handle routine conversations and hand off to a human the moment it is needed.
GetBiz WhatsApp ai handoff

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Pricing

Simple WhatsApp Pricing, All the Features You Need

Starter

₹999 / month

For small teams starting with WhatsApp automation.

  • WhatsApp Cloud API (1 number)
  • Visual flow builder
  • Team inbox (2 agents)
  • Bulk broadcasts & templates
  • WhatsApp forms
Start 15 Days Trial
MOST POPULAR

Growth

₹2,499 / month

For growing teams that need AI and multichannel.

  • Everything in Starter
  • AI chatbot & lead qualification
  • Instagram, Telegram & Messenger
  • Campaign analytics
  • Kanban chat board
  • More agents & numbers
Start 15 Days Trial

Enterprise

Custom

For large teams with advanced needs.

  • Everything in Growth
  • AI WhatsApp calling
  • Dedicated REST API
  • WhatsApp QR & warmer
  • Custom roles & permissions
  • Priority support
Book A Demo

Prices are billed annually. Need something custom? Talk to sales.


Businesses across India love & trust GetBiz!

See why teams choose GetBiz to automate WhatsApp.


See Shared Team Inbox in action.

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Frequently Asked Questions

What is a shared WhatsApp inbox?

A single inbox where multiple agents manage one WhatsApp number together, with assignment, notes and full conversation history.

Can more than one agent reply?

Yes. Multiple agents can handle conversations on the same number at the same time.

Do agents see chat history?

Yes. The full history of every conversation is available on the contact record.

Can I add private notes?

Yes. Agents can add internal notes and tags that customers do not see.

How does this differ from the WhatsApp app?

The WhatsApp Business app is for one device; a shared inbox supports a whole team, with assignment, CRM and automation.

Is chat history kept if an agent leaves?

Yes. Conversations live on the contact in the CRM, not on an individual agent’s phone.